1. Current beta — free of charge
1.1 The Service is currently provided free of charge during its beta phase. While no fees are charged, there is nothing to refund and no billing to cancel; the Customer may stop using the Service or deactivate its company account at any time.
1.2 FixAdmin will not charge the Customer without prior notice and without an affirmative subscription action by the Customer. When paid Subscriptions are activated, FixAdmin will give at least thirty (30) days' notice before any charging begins.
2. Cancellation
2.1 The Customer may cancel its Subscription at any time from within the Service (in-app). Cancellation takes effect at the end of the then-current billing period; no further renewals will be charged.
2.2 Access to the paid features of the Service continues until the end of the period already paid for. The Customer may reverse the cancellation and reactivate the Subscription at any time before the period ends.
2.3 Amounts already paid for the current period are not prorated or refunded on cancellation, except as set out in Sections 3 and 4.
3. No automatic refunds; savings clause
3.1 To the maximum extent permitted by applicable law, fees are non-refundable once a billing period has started, and FixAdmin does not operate an automatic refund flow.
3.2 Nothing in this Policy limits any non-waivable rights the Customer may have under mandatory applicable law, including any mandatory consumer-protection rules that apply notwithstanding the business-to-business nature of the Service. Where such law grants a refund or withdrawal right that cannot be excluded, that right prevails over this Policy to the extent of the conflict.
4. Refunds and exceptional refund review
4.1 Duplicate or erroneous charges. A duplicate or erroneous charge will be refunded. The Customer should submit the request as described in Section 4.4.
4.2 Courtesy review. FixAdmin may, in its sole discretion and as a courtesy, review written refund requests based on a prolonged inability to access the Service that FixAdmin determines was caused by the Service itself (excluding third-party platforms, networks, and force majeure). This Section creates no service-level commitment and no entitlement to a refund except for duplicate or erroneous charges under Section 4.1 and the discontinuation refund under Section 4.3.
4.3 Discontinuation of the Service. If FixAdmin discontinues the Service generally under the Agreement, FixAdmin will refund, through the manual process described in this Policy, the prorated portion of any prepaid fees covering the period after the effective date of discontinuation.
4.4 Requests. Requests under this Section must be sent to [email protected] within thirty (30) days of the relevant charge or of the event giving rise to the request, whichever is later, with the account email, the invoice or charge reference, and a description of the issue. Refunds under this Section are processed manually through the original payment method and, when made, are FixAdmin's sole obligation in respect of the charge concerned, to the maximum extent permitted by applicable law.
5. Suspension for non-payment
5.1 If a renewal payment fails, access to the paid features of the Service is suspended. The payment provider may retry the charge, and a successful retry restores access; FixAdmin does not promise any specific grace period.
5.2 On expiration or suspension of a Subscription, the account enters a restricted mode (read-only access; creation of orders, sales and inventory blocked; marketplace stores hidden). Customer Data is not deleted merely because a Subscription expires; deletion follows the company deactivation process described in the Agreement.
6. Taxes
6.1 Prices are displayed in US dollars and, unless expressly stated otherwise, are exclusive of applicable taxes, duties and withholdings, which are the Customer's responsibility. Where FixAdmin is required to collect taxes, they will be added to the charge.
7. Price changes
7.1 FixAdmin may change Subscription prices with at least thirty (30) days' prior notice. Price changes apply from the Customer's next renewal; a Customer that does not accept a change may cancel before the renewal takes effect.
8. Payments and chargebacks
8.1 All payments are processed by Stripe through Stripe-hosted checkout; FixAdmin never receives payment card numbers. Subscriptions renew automatically until cancelled.
8.2 Before initiating a chargeback or payment dispute, the Customer agrees to contact [email protected] so that FixAdmin can investigate and, where justified, refund the charge directly. A chargeback or payment dispute initiated in bad faith or without first contacting FixAdmin may result in suspension of the account in accordance with the Agreement while the dispute remains unresolved, without prejudice to the Customer's rights under mandatory applicable law.
9. Governing law, disputes and language
9.1 This Policy is governed by the laws of the State of Florida, United States, excluding its conflict-of-laws rules, with venue and dispute resolution as provided in the Dispute Resolution section of the Agreement.
9.2 This Policy is drafted in English, which is the official and binding version and prevails in case of any conflict, to the maximum extent permitted by applicable law. The Spanish version published in the application and website is an official courtesy translation. Acceptance is recorded against the document version and language presented to the user.